Privacy policy

The purpose of this Privacy Policy is to inform visitors and users of the website of the resources implemented to collect and process its personal data, and to view, process and store information relating its browsing of the website.

The purpose of this Privacy Policy (hereinafter the "Policy") is to inform visitors and users (hereinafter the "User") of the website (hereinafter the "Site") of the resources implemented to:
  • Collect and process the personal data of the User, in accordance with the French Data Protection Act no. 78-17 of 6 January 1978, as amended by the Law of 20 June 2018, Order no. 2018-1125 of 12 December 2018 amending the French Data Protection Act no. 78-17 of 6 January 1978 relating to personal data protection, and Regulation no. 2016-679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data (hereinafter referred to collectively as the "Regulations");
  • View, process and store information relating to the User's browsing of the Website, which may be recorded using Cookies (hereinafter "Cookies").
The data controller controller of the personal data is SUEZ, a joint stock company (registered with the Nanterre Trade and Companies Register under number 433 466 570, having its registered office at Tour CB 21, 16, place de l’Iris, 92040 Paris La Défense, France (hereinafter the "Publisher").

The Publisher may amend the Policy at any time, in particular in order to comply with any regulatory, case law, editorial or technical developments. Before browsing the Website, the User must read the latest version of the Policy.

This Privacy Policy forms an integral part of the General Terms and Conditions of Use of the Website.

Personal data protection

While the User is using the Website, the Publisher may collect and process personal data so that the User can access the services offered by the Website (hereinafter the "Services"). For each data entry form, the Publisher undertakes to limit the collection of data to what is strictly necessary for the intended purpose (data minimisation principle).

1) Which data are collected?
  • Contact Data: means the mandatory data that the User provides when filling in the contact form(s), namely: title, surname, first name, email address, country of residence.
  • Data published voluntarily by the User: refers to the personal information that the User voluntarily sends the Publisher by filling in the free text boxes provided in the contact form(s), namely "Object of the request" and "Message". The Publisher strongly advises the User to avoid disclosing any personal data via these text boxes or, at the least to limit such disclosure to what is strictly necessary for processing the User’s request. If SUEZ collects personal data in this manner, it shall ensure that it uses only data that is strictly necessary for processing the User's request (hereinafter "Published Data").
  • Browsing data: data that the Publisher collects while the User is browsing the Website, mainly via Cookies, such as the date, logging on and/or browsing time, type of browser, browser language and IP address.
Necessary cookies:
The purpose of the necessary Cookies is to allow or facilitate access to the Site and its functionalities and to keep the User's choices (Cookie settings and site settings). These Cookies are not subject to the prior authorization of the User.

All this data are hereafter collectively referred to as the "Data".

2) Why does the Publisher collect the User's Data?

Data collected in connection with the use of the Website is processed for the following purposes:
  • Managing the User’s requests in the following areas: individual share ownership, investor relations, press relations, rights regarding personal data, SUEZ Foundation, ethics, or to respond to any other request for information submitted by the User directly in the form provided for this purpose;
  • Managing access to and the use of certain Services;
  • Compiling statistics and measurements on the use of the Services;
  • Transferring the User’s Data to other SUEZ Group entities and/or its business partners, in order to refine our knowledge of his/her preferences, provided that the User checks the boxes provided for expressing his consent thereto when logging on to the Services.
When Data is being collected, the User is informed if certain Data must be entered or is optional. Data identified by an asterisk in the contact form is mandatory. If the mandatory sections are not filled in, the User’s access to and use of the Services may be restricted.

The use of Contact data and Data published voluntarily by the User is necessary for the performance of the contract concluded between the User and the Publisher. It is therefore the main legal basis of the processing of Data by the Publisher. In accordance with the General Terms and Conditions of Use, the Publisher offers the Website’s Users the possibility of obtaining information about the Group, asking questions, making comments and generally discussing its activities with the Publisher.

The User consents to enter into the contract by filling in the appropriate contact form(s) and providing his contact details. The Publisher shall fulfil the contract by responding to the User's request and by sending the information by electronic mail (or by post, where appropriate). This performance of the contract entails knowing the identity of the user and being able to interact with him. The Publisher may also process certain Data where there is a legitimate interest (in particular to guarantee the Website's security) or with the express consent of the User (if the Publisher expressly mentions it on the contact form and obtains consent via a box to be ticked).

3) Recipients of the Data collected

The Database created when a User’s request is sent via a contact form is strictly confidential. The Publisher shall take all necessary precautions and appropriate organisational and technical measures to safeguard the security, integrity and confidentiality of the data and, in particular, to prevent it being distorted or damaged or accessed by unauthorised parties.

The Data collected through the various forms is intended for the Publisher’s internal departments responsible for responding to the User's request. Depending on the case, this may notably be the Communications department.

The Data may also be transferred or used by third parties under the following conditions:
  • Data transferred to public authorities and/or bodies:
    In accordance with the Regulations in force, the Data may be sent to the competent authorities on request and in particular to public bodies solely to comply with legal obligations, officers of the courts, members of the legal profession and the bodies responsible for debt collections, and in connection with the pursuit of perpetrators of offences committed on the Internet.
  • Data transferred to third parties:
    The Data may be used by the Publisher, its data processors, its affiliates and/or by its partners in accordance with the above provisions:
    • The Publisher's sub-contractors (such as SUEZ's IT and/or technical services providers) will have access to the Data collected in connection with the use of the Website;
    • By ticking the box "I accept that SUEZ may transfer this information to other SUEZ Group entities so that I may receive information that may be of interest to me," the User accepts that his declarative Data may be used by SUEZ Group companies controlled directly or indirectly by SUEZ SA as identified above, within the meaning of Article L.233-3 of the French, to provide him with news and/or provide him with any information on other departments than those responsible for handling the User's request;
    • By confirming the Website's login banner, the User accepts that the Data relating to his browsing may be used for the purposes of (i) offering products and services tailored to the User's centres of interests as indicated by behavioural analysis Cookies, (ii) compiling browsing statistics and Website audience figures and (iii) carrying out studies with the aim of optimising the Website's ergonomics.
  • Social networks
    If the User has an account on a social network (such as Facebook, Twitter, LinkedIn or YouTube) and he accesses the Website without having previously used the Services, the Publisher may receive information from said social network in order to facilitate the filling in of the contact form. The information published by the User on the Website is not forwarded to social networks.

    If the User uses a Service via a social network, the User shall allow the Publisher to access certain information that he has provided to the social network such as his user name, surname and first name, his profile photo and data relating to his use of this Service. The User also authorises the Publisher to collect, store and use all the information that the User has provided to the social network.

4) User's Access to Personal Data

In accordance with the Regulations, any natural person has the right to view, correct and delete data, and to limit the processing of and portability of Data about them. These rights may be exercised at any time, subject to sending proof of identity:
  • By post: SUEZ, Délégué à la Protection des Données Personnelles, Tour CB21, 16 place de l’Iris, 92040 Paris La Défense Cedex
  • By email: through this contact form by choosing "Personal Data" in the field "Your request concerns"
If you have an issue in connection with the management of your personal data by the Publisher, you can contact SUEZ's Data Protection Officer (email: or send a complaint to the competent data protection authority (in France: CNIL, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07).

The Publisher recalls that any natural person may, for legitimate reasons, object to the processing his Data.

5) Data storage and archiving period

Users' data shall not be kept beyond the time strictly necessary for the ends pursued, as described herein, in accordance with the Regulations. In this regard, Data collected in order to manage the User’s requests for information shall be kept during the period necessary for actively processing the request, and subsequently in intermediate archiving for three years, other than requests relating to ethical alerts, which are kept for a period in accordance with the obligations laid down by the applicable regulations and the CNIL’s recommendations. However, Data may be kept in the archives beyond the prescribed periods for the purposes of research, observation and the prosecution of criminal offences so that, as and when necessary, this Data may be made available to the judicial authorities or for the purpose of defence against possible legal action. The User’s data shall be expressly deleted once the conservation periods have expired.

In addition, the Publisher may keep Data on a definitively anonymous basis for producing statistical analysis. Under no circumstances shall these studies make it possible to identify the users, and they shall relate only to trends derived from their aggregated Data.

6) Security

The Publisher shall take appropriate technical and organisational measures to ensure that the Data is secure and to prevent unauthorised access or disclosure of the User's data. However, the Publisher cannot guarantee that all risks of hacking, alteration, unlawful reproduction or misuse of Data have been eliminated.